Shipping Policy
SophiG-Tech Shipping Policy
Estimated Delivery Times
We strive to deliver your products as quickly as possible. Estimated delivery times are as follows:
- United States: 4 to 18 days
- United Kingdom: 4 to 14 days
- Canada: 7 to 20 days
- Australia: 6 to 18 days
- Europe: 5 to 16 days
- Other Countries: 8 to 24 days
Please note that these are estimated delivery times, and actual delivery times may vary depending on location, time of year, and other logistical factors.
Processing Times
Our fulfillment team works diligently to process your orders. Due to high demand, please allow 1 to 6 days for your order to be processed and handed over to our shipping carrier.
Tracking
While we ensure your order is shipped promptly, we do not offer direct tracking support. Once your order is shipped, it is in the care of the carrier, and we recommend waiting for the estimated delivery times listed above for your purchase to arrive. For any shipping inquiries, please contact the carrier directly using the information provided in your shipping confirmation email.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout. We offer competitive pricing and promotions on shipping, including free shipping on qualifying orders. Be sure to check our website for any current promotions.
International Shipping
We offer international shipping to most countries. Please note that shipping times may vary for international orders, and additional customs fees or duties may apply depending on your country's regulations. These fees are not covered by SophiG-Tech and must be paid by the recipient.
Packaging
To ensure your items arrive in the best condition, all orders are packaged with care. We strive to use sustainable packaging materials whenever possible, aligning with our commitment to environmental responsibility.
Shipping Restrictions
Due to shipping restrictions, we are unable to deliver to PO Boxes or military bases. Additionally, certain products may have shipping restrictions due to their nature or size.
Changes and Cancellations
If you need to change or cancel your order, please contact us immediately at sophig-tech.support@sophimarket.com. Once an order has been processed and handed to our shipping carrier, we cannot guarantee changes or cancellations.
Customer Service
For any concerns or questions regarding shipping and delivery, please contact us at sophig-tech.support@sophimarket.com. We are here to help ensure your order process is smooth and satisfactory.